Terms of Service

Last updated: May 27, 2026

Please read these Terms of Service carefully before using the VELLARA website or placing an order. By accessing our site or purchasing from us, you agree to be bound by these terms.

1. About Us

VELLARA is a cosmetics and personal care brand operated by VELLARA LLC, a limited liability company organized under the laws of the State of Florida, United States.

Registered Office: 7901 4th St N, #31842, St. Petersburg, FL 33702, United States

These terms govern your use of our website at getvellara.co and your purchase of our products.

2. Eligibility

By using our site, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. Our products are intended for personal, non-commercial use.

3. Products & Pricing

We reserve the right to modify product descriptions, pricing, and availability at any time without prior notice. In the event of a pricing error, we will contact you before processing your order, and we are not obligated to fulfill orders placed at an incorrect price.

All prices are listed in US Dollars (USD) and do not include applicable taxes, which will be calculated and displayed at checkout.

4. Orders & Payment

By placing an order, you are making an offer to purchase. We reserve the right to decline or cancel any order at our discretion — for example, in cases of suspected fraud, inaccurate information, or product unavailability. If your order is cancelled after payment, a full refund will be issued promptly.

We accept major credit cards, PayPal, Shop Pay, and other methods listed at checkout. Payment is charged at the time of purchase. Charges from us appear on your bank or card statement as "VELLARA".

5. Subscriptions

By subscribing to a VELLARA product plan, you authorize us to charge your payment method on a recurring basis at the interval selected at checkout, until you cancel. We send a reminder before each renewal.

You may cancel or modify your subscription through your account, or by contacting us at support@getvellara.co at least 48 hours before your next billing date, with no penalty. Cancellation requests must be received before a renewal is processed. Once a renewal has been billed, processed, or shipped, that order can no longer be canceled and will be fulfilled as scheduled; any approved cancellation will apply to future orders only. Charges that have already been processed are subject to our Refund & Returns Policy.

If a renewal is charged without a prior cancellation request having been received, that charge is considered valid and authorized under these subscription terms.

6. Chargebacks & Payment Disputes

If there is a problem with an order or a charge, please contact us at support@getvellara.co or +1 (774) 537-4576 before disputing the charge with your bank or card issuer. We resolve nearly every issue quickly, including a full refund or replacement where appropriate.

Initiating a chargeback for an order you received and kept, or for a subscription renewal that you authorized and did not cancel within the timeframe above, may constitute a wrongful dispute. In such cases, we reserve the right to contest the chargeback and submit evidence — including your order details, proof of delivery, your authorization of recurring charges, and these Terms — to your payment provider.

7. Intellectual Property

All content on this website — including text, images, logos, product designs, and branding — is the exclusive property of VELLARA / VELLARA LLC and may not be copied, reproduced, or used without our prior written consent.

8. Disclaimer of Warranties

Our products are cosmetic and personal care products intended to cleanse, care for, and improve the appearance of skin and hair. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Results may vary based on individual factors such as skin type, hair type, and frequency of use. Nothing on this website constitutes medical advice. If you have a medical condition or sensitive skin, consult a qualified healthcare professional before use, and discontinue use if irritation occurs.

Our website and products are provided "as is," without warranties of any kind, express or implied, to the fullest extent permitted by law.

9. Limitation of Liability

To the maximum extent permitted by applicable law, VELLARA / VELLARA LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or website, even if we have been advised of the possibility of such damages. Our total liability shall not exceed the amount paid for the specific order in question.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of laws principles. Any disputes arising out of or relating to these Terms or your use of our website shall be resolved exclusively in the state or federal courts located in the State of Florida, and you consent to the personal jurisdiction of such courts.

11. Changes to These Terms

We may update these Terms from time to time. Continued use of our website following any updates constitutes your acceptance of the revised Terms. We will indicate the revision date at the top of this page.

12. Contact

For any questions regarding these Terms, please contact:

VELLARA LLC
7901 4th St N, #31842 St. Petersburg, FL 33702 United States
Email: support@getvellara.co
Phone: +1 (774) 537-4576